Terms and Conditions

Introduction and reservations

These terms govern reservations, stays and use of services at The O Place in Calabar, Cross River State, Nigeria. By booking, the primary guest accepts responsibility for their party.

Bookings are subject to availability and are confirmed only when The O Place issues a confirmation email. Guest information must be accurate, bookings are non-transferable, and the confirmed guest must be present at check-in.

Security deposit

A refundable security deposit of 20% of the accommodation cost, excluding add-on services, is required. Subject to the property being left in its original condition, it is returned within 3–5 business days after check-out. Deductions may cover damage, missing items, excessive cleaning, smoking violations or unapproved events.

Deep Quiet policy

Quiet Hours are 10:00 PM–8:00 AM daily. Amplified sound must not be audible from adjacent rooms or outside the property, and sound must remain conversational at other times. Common-area acoustic sensors measure sound pressure only and do not record conversations. Repeated violations may lead to charges or termination of the stay.

Arrival, occupancy and conduct

Standard check-in is 3:00 PM and check-out is 11:00 AM. Early arrival or late departure requires written approval. Maximum occupancy is stated in the booking confirmation; unregistered overnight guests are not permitted, and guests are responsible for respectful conduct and for returning access materials.

Smoking and pets

Smoking and vaping are prohibited in units, balconies, corridors and shared indoor spaces. Pets require written approval before arrival, must be supervised and kept off furnishings, and any related damage or specialist cleaning may be charged.

Cancellation and modifications

Cancellations seven or more days before check-in receive a refund excluding processing fees; cancellations three to six days before check-in incur a 50% cancellation fee; booking value is non-refundable within 72 hours. Requests must be made in writing, and changes remain subject to availability and price differences.

Damage, liability and property care

Guests are responsible for loss or damage caused by their party beyond normal wear and tear and should report pre-existing defects on arrival. Guests remain responsible for personal property and should arrange suitable insurance.

Privacy and environmental sensing

Guest information is used to process reservations, manage stays and improve service, and is not sold or rented for commercial purposes. Environmental sensors may measure sound levels, temperature and humidity but do not record audio, video, images or spoken content.

Events, commercial use and governing law

Photography, filming, product launches, events and gatherings beyond confirmed occupancy require prior written consent. These terms are governed by the laws of the Federal Republic of Nigeria, with unresolved disputes subject to the courts of Cross River State.